隐私政策
1. 引言
欢迎使用 iPing.live（以下简称“我们”）。我们尊重您的隐私，并致力于保护您在访问我们的网站和使用服务时提供的个人信息。本隐私政策说明我们如何收集、使用、存储、披露和保护与我们的网站、网络连接服务、IP 相关资源及配套技术支持服务有关的信息。
访问我们的网站或使用服务，即表示您确认已阅读本隐私政策。
2. 我们收集的信息
根据您与网站及服务的互动方式，我们可能收集以下类别的信息：
2.1 账户信息
当您注册账户或联系我们时，我们可能收集您的电子邮箱地址、账户标识符及您主动提供的其他信息。
2.2 技术信息
访问网站或使用服务时，系统可能处理某些技术信息，包括：
- IP 地址及连接相关元数据；
- 浏览器类型、操作系统和设备信息；
- 访问时间、请求的页面和诊断日志；
- 网络性能、连接状态和服务使用信息。
在运营服务、维护安全、排查技术问题和改善服务性能所必要时，我们会使用这些信息。
2.3 交易信息
购买或续订服务时，我们可能处理交易标识符、购买的服务详情、付款状态、账单记录及相关账户信息。适用时，支付卡详情及其他敏感支付信息可能由第三方支付服务商直接处理，并受其自身隐私政策约束。
2.4 通信与支持信息
如果您联系技术支持、账户支持或就其他事项向我们咨询，我们可能保留您提供的信息及相关通信记录，以便回复请求并维护支持记录。
3. 我们如何使用信息
我们可能将收集的信息用于以下目的：
- 提供、运营和维护我们的网站及服务；
- 创建和管理用户账户；
- 处理订阅、付款和续订；
- 监控服务可用性和网络性能；
- 检测、调查和防止欺诈、滥用及安全事件；
- 提供客户支持并回复咨询；
- 改进产品、基础设施和用户体验；
- 遵守适用法律义务并执行相关条款。
除非具有适当的法律依据，我们不会将个人信息用于与本政策所述目的不相容的用途。
4. 网络数据与技术日志
我们的网络相关服务可能需要处理某些连接数据和技术记录，以提供服务功能、维护运营安全、调查服务中断并防止滥用。
具体处理的记录类型可能因您使用的服务及其技术配置而异。
我们会采取合理措施，将技术信息的收集和保留限制在实现正当运营、安全和法律目的所必要的范围内。
除非特定服务另有明确说明，本政策不构成对不会生成或保留任何连接元数据或技术日志的保证。
5. Cookie 与类似技术
我们的网站可能使用 Cookie、本地存储及类似技术来：
- 维持网站必要功能；
- 支持账户身份验证和会话管理；
- 记住用户偏好；
- 在适用情况下了解网站使用情况并诊断技术问题。
您可以通过浏览器设置管理 Cookie。禁用某些 Cookie 可能影响部分网站功能。
在适用法律要求的情况下，我们会在使用非必要 Cookie 或类似技术前征求您的同意。
6. 信息共享与第三方服务
我们不会将个人信息作为业务惯例出售给第三方。必要时，我们可能向以下类别的接收方披露或提供信息：
- 基础设施和托管服务商：用于托管、维护和保护网站及服务；
- 支付服务商：用于处理交易和管理支付相关问题；
- 技术服务商：用于支持系统监控、故障排查和服务交付；
- 专业顾问：在合理必要时用于法律、会计或合规事项；
- 公共机构：在适用法律或有效法律程序要求披露时提供。
第三方服务商可能依据其自身隐私政策以及适用的合同或法律义务处理信息。
除法律另有允许外，我们不会授权第三方将通过我们服务取得的个人信息用于与其向我们提供服务无关的目的。
7. 国际数据传输
由于我们的服务可能涉及位于不同国家或地区的基础设施及服务商，您的信息可能在您居住地以外的国家或地区被处理或存储。在适用情况下，我们会采取合理措施确保个人信息的国际传输符合相关数据保护要求，并采取适当保障措施。
8. 数据保留
我们仅在实现本政策所述目的合理必要的期限内保留个人信息，包括服务交付、账户管理、安全、争议解决和法律合规。
保留期限可能根据信息类型、涉及的服务、适用法律要求和正当运营需要而有所不同。
当信息不再需要时，在遵守适用法律义务和正当记录保存要求的前提下，我们会采取合理措施删除信息、进行匿名化处理或以其他安全方式处置。
9. 数据安全
我们采用旨在保护信息免遭未经授权访问、披露、篡改、丢失或破坏的合理技术和组织措施。
这些措施可能包括访问控制、安全传输、系统监控及适当的管理保障措施。
但是，任何网站、网络或电子存储系统都无法保证绝对安全。我们无法保证通过互联网传输的信息绝对安全。
10. 您的隐私权利
根据您所在地区及适用法律，您可能有权：
- 请求访问我们持有的您的个人信息；
- 请求更正不准确或不完整的信息；
- 在法律适用的情况下请求删除个人信息；
- 反对或请求限制某些处理活动；
- 在处理基于同意时撤回同意；
- 以可移植格式请求获取部分信息副本；
- 向相关数据保护机构提出投诉。
如需行使上述权利，请使用下方联系方式联系我们。处理请求前，我们可能需要验证您的身份。部分请求可能受到法律例外或其他适用限制。
11. 第三方网站
我们的网站可能包含由第三方运营的网站或服务链接。我们不对第三方网站的隐私做法、内容或安全负责。提交个人信息前，建议您查看其隐私政策。
12. 儿童隐私
我们的网站和服务不面向未达到适用法律允许使用服务最低年龄的儿童。
我们不会明知而违反适用法律要求收集儿童个人信息。如果您认为儿童以违反法律的方式向我们提供了个人信息，请联系我们，以便我们核查并采取适当措施。
13. 本隐私政策的变更
我们可能不时更新本隐私政策，以反映服务、技术实践或法律要求的变化。
修订版本将在本页面发布，并更新修订日期。在适用法律要求的情况下，我们会就重大变更提供额外通知或征求同意。
14. 联系我们
如果您对本隐私政策或我们的信息处理方式有疑问、顾虑或请求，请通过以下方式联系我们：
网站：https://iPing.live
公司：艾聯繫統有限公司
邮箱：请填写官方支持邮箱
请提供足够的信息，以便我们理解并回复您的请求。
1. Introduction
Welcome to iPing.live (“we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal information you provide when accessing our website and using our services.
This Privacy Policy explains how we collect, use, store, disclose, and protect information in connection with our website, network connectivity services, IP-related resources, and associated technical support services.
By accessing our website or using our services, you acknowledge that you have read this Privacy Policy.
2. Information We Collect
Depending on how you interact with our website and services, we may collect the following categories of information:
2.1 Account Information
When you register for an account or contact us, we may collect information such as your email address, account identifier, and other information you voluntarily provide.
2.2 Technical Information
When you access our website or use our services, certain technical information may be processed, including:
- IP address and connection-related metadata;
- Browser type, operating system, and device information;
- Access timestamps, requested pages, and diagnostic logs;
- Network performance, connection status, and service usage information.
We use this information where necessary to operate our services, maintain security, troubleshoot technical issues, and improve service performance.
2.3 Transaction Information
When you purchase or renew a service, we may process transaction identifiers, purchased service details, payment status, billing records, and related account information. Payment card details and other sensitive payment information may be handled directly by third-party payment providers, where applicable, in accordance with their own privacy policies.
2.4 Communications and Support
If you contact us for technical assistance, account support, or other inquiries, we may retain the information you provide and relevant correspondence to respond to your request and maintain support records.
3. How We Use Information
We may use collected information for the following purposes:
- To provide, operate, and maintain our website and services;
- To create and manage user accounts;
- To process subscriptions, payments, and renewals;
- To monitor service availability and network performance;
- To detect, investigate, and prevent fraud, abuse, and security incidents;
- To provide customer support and respond to inquiries;
- To improve our products, infrastructure, and user experience;
- To comply with applicable legal obligations and enforce our terms.
We do not use personal information for purposes incompatible with those described in this Policy without an appropriate legal basis.
4. Network Data and Technical Logs
Our network-related services may require the processing of certain connection data and technical records to provide service functionality, maintain operational security, investigate service disruptions, and prevent abuse.
The types of records processed may vary depending on the service used and its technical configuration.
We apply reasonable measures to limit the collection and retention of technical information to what is necessary for legitimate operational, security, and legal purposes.
Unless expressly stated otherwise for a particular service, this Policy does not constitute a guarantee that no connection metadata or technical logs are generated or retained.
5. Cookies and Similar Technologies
Our website may use cookies, local storage, and similar technologies to:
- Maintain essential website functionality;
- Support account authentication and session management;
- Remember user preferences;
- Understand website usage and diagnose technical problems, where applicable.
You can manage cookies through your browser settings. Disabling certain cookies may affect some website functions.
Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.
6. Information Sharing and Third-Party Services
We do not sell personal information to third parties as a business practice.
We may disclose or make information available to the following categories of recipients when necessary:
- Infrastructure and hosting providers: to host, maintain, and secure our website and services;
- Payment providers: to process transactions and manage payment-related issues;
- Technical service providers: to support system monitoring, troubleshooting, and service delivery;
- Professional advisers: where reasonably necessary for legal, accounting, or compliance purposes;
- Public authorities: where disclosure is required by applicable law or a valid legal process.
Third-party providers may process information under their own privacy policies and applicable contractual or legal obligations.
We do not authorize third parties to use personal information obtained through our services for purposes unrelated to the services they provide to us, except as otherwise permitted by law.
7. International Data Transfers
Because our services may involve infrastructure and service providers located in different countries or regions, your information may be processed or stored outside the country in which you reside.
Where applicable, we take reasonable steps to ensure that international transfers of personal information comply with relevant data protection requirements and that appropriate safeguards are applied.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including service delivery, account administration, security, dispute resolution, and legal compliance.
Retention periods may vary according to the type of information, the service involved, applicable legal requirements, and legitimate operational needs.
When information is no longer required, we will take reasonable steps to delete it, anonymize it, or otherwise dispose of it securely, subject to applicable legal obligations and legitimate recordkeeping requirements.
9. Data Security
We use reasonable technical and organizational measures designed to protect information against unauthorized access, disclosure, alteration, loss, or destruction.
These measures may include access controls, secure transmission, system monitoring, and appropriate administrative safeguards.
However, no website, network, or electronic storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted over the internet.
10. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of personal information where legally applicable;
- Object to or request restrictions on certain processing activities;
- Withdraw consent where processing is based on consent;
- Request a copy of certain information in a portable format;
- Lodge a complaint with a relevant data protection authority.
To exercise these rights, please contact us using the contact details provided below. We may need to verify your identity before processing your request.
Some requests may be subject to legal exceptions or other applicable limitations.
11. Third-Party Websites
Our website may contain links to external websites or services operated by third parties.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.
12. Children's Privacy
Our website and services are not intended for children who are below the minimum age permitted to use the services under applicable law.
We do not knowingly collect personal information from children in violation of applicable legal requirements. If you believe that a child has provided personal information to us unlawfully, please contact us so that we can review the matter and take appropriate action.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technical practices, or legal requirements.
Any revised version will be published on this page with an updated revision date. Where required by applicable law, we will provide additional notice or obtain consent for material changes.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:
Website: https://iPing.live
Company: iPing Systems Limited
Email: support@iPing.live
Please include sufficient information for us to understand and respond to your request.